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REFUND & RETURN POLICY

Vikerz (operating under "Global Sporting Enterprise")
Last Updated: 1 January 2026​

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Returns Eligibility

To keep our prices competitive and ensure fast fulfilment, all purchases made on Vikerz Official Store are final.
We do not offer returns, refunds, or exchanges, except in the unlikely event that:

  • You receive a defective or damaged item, or

  • You receive an incorrect item from what was ordered.

We encourage customers to review product descriptions, size guides, and order details carefully before completing their purchase.​​

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Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable, unless they are defective or incorrectly supplied:

  • Clearance or sale items

  • Customised or personalised products (e.g. name, number, logo printing)

  • Socks, innerwear, and sports bibs (for hygiene reasons)

  • Items damaged due to misuse, improper washing, or normal wear and tear

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Defective, Damage or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 5 days of receiving your order.

To submit a request, please provide:

  • Your order number

  • Clear photos or videos showing the issue

All requests are subject to verification before approval.

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Return Eligibility Conditions

Approved returns or exchanges must meet the following conditions:

  • Item must be unused, unworn, unwashed, and in original condition

  • All original tags, labels, and packaging must be intact

  • Return request must be made within the stated timeframe

  • Proof of purchase is required

Items that do not meet these conditions may not be eligible for return or exchange.

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Return Shipping for Approved Cases

For approved cases involving defective, damaged, or incorrect items:

  • Return shipping instructions will be provided by our customer service team

  • Return shipping costs will be covered by Vikerz

  • Items must be returned using the designated shipping method provided to ensure proper tracking and handling

Important Note:

  • Returns sent without prior approval may not be accepted

  • Vikerz is not responsible for items returned without tracking or lost in transit

  • Items must meet the return eligibility conditions stated in our Returns & Refunds Policy

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Refund Process

Once a refund request has been approved:

  • Refunds will be processed within 7–14 working days

  • Refunds will be credited to the original payment method used at checkout

  • Processing times may vary depending on your bank or payment provider

If a replacement item is available, we may offer a replacement instead of a refund.

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Order Cancellation Policy

Once an order has been successfully placed and confirmed, it cannot be cancelled, amended, or reversed. As orders are processed promptly, we recommend reviewing your order carefully before completing payment.

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Contact Us

  • For return or refund requests, please contact:

  • 📧 Email: vikerzsg@gmail.com
    📱 WhatsApp: +65 9423-7909
    🏪 Vikerz Official Store

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Final Note

This policy is designed to ensure fairness and efficiency for all customers. Vikerz reserves the right to assess all return and refund requests on a case-by-case basis. Thank you for your understanding and support of Vikerz.

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